No one looks after your Silverstream® System like we do
Our Silverstream® Service packages ensure you get the most value possible from your Silverstream® System over its entire lifetime. We believe that maintenance and optimisation should be effortless, which is why our bespoke aftercare solutions are specifically tailored to your individual needs.
With our proprietary knowledge plus the reliability of service and quality of parts only the OEM can provide, you can be sure of the uptime and savings you need, today and far into the future.
Aftercare Services designed for agility and uptime
At Silverstream, we’re big enough to maintain and optimise every aspect of your Silverstream® System, but – crucially – small enough to care that we’re constantly looking after your individual needs.
It’s essential your Air Lubrication System continues to deliver the fuel savings you expect, which is why our Silverstream® Service packages are designed for reliable uptime and long-term performance. Whatever your vessel or fleet requirements, we offer a range of options to support you.
Tailored to your needs
Benefit from a services solution tailored to your specific needs and conditions.
Maximise fuel and carbon savings
Maximise system uptime and lifespan to get the most out of your Silverstream® System.
OWM quality and support
Have smooth and fuss-free access to services and support globally
Tailored for your vessel and fleet
We understand that different vessel owners and operators have different needs, in-house resources, and budgets. That’s why we have developed a comprehensive aftercare programme that delivers the right level of support for your specific setup.
If you are unsure about which approach is best for you, contact our experts who can help you to make the right choice. We can also keep you informed of our upcoming digital offerings and explain how our Silverstream® Service integrates with your Silverstream® System.
Precision Care Agreement
Our Global Parts Agreement package gives you fast, global access to our genuine OEM parts, at known pricing, for routine maintenance. This includes automated shipments and reminders to ensure you meet service requirements and to keep your Silverstream® System operating as efficiently as possible.
Benefits include:
- Reduced downtime and cost
- Right parts at the right time at the right price
- Lower total cost of ownership with genuine parts
- Extended warranty coverage available
Global Parts Agreement
Our Precision Care Agreement integrates easily into your vessel’s procurement and maintenance processes, providing on-time planned maintenance and diagnostic inspections to identify and prevent problems before they occur. This includes genuine OEM parts, Silverstream-approved technician services, and our annual system operating review.
Benefits include:
- Maximum system reliability and uptime
- System stays primed for efficiency and performance
- Reduced maintenance planning and logistics demand
- Extended warranty coverage available
Fleet-Sync Programme
The Fleet-Sync Programme helps fleet operators to have a simplified route for service negotiations with commercial benefits for adding multiple vessels. These vessels are on individual agreements, which can use the Global Parts Agreement or the Precision Care Agreement as necessary, but the terms are governed by the Master Services Agreement.
Benefits include:
- Ideal for large fleets
- Improves simplicity of service when multiple ships are in operation
- Highly customisable for complex operations and supply chains
- Single point of contact for maintenance and optimisation
Value where it’s needed most
Your purchasing, technical, engineering, and decarbonisation teams will all require something different from their aftercare solution.
With Silverstream® Service, you can be sure your needs are covered, wherever you are in the operational value chain.
Purchasing Managers
It can be challenging to manage OPEX spend against pricing and availability of your Silverstream® System’s parts and servicing – all while staying in line with warranty requirements.
Our Silverstream® Service packages are tailored to your needs, providing technical expertise and global supply of genuine parts, all at a fixed price. This gives you greater clarity for maintenance costs and optimises procurement processes. Not only does this make everything more manageable and predictable, but it also helps to reduce administrative burdens.
Technical Superintendents
Technical Superintendents need more reliable ways to maximise fleet and vessel performance and uptime, including sourcing genuine and correct spare parts, maintenance scheduling, training, and system servicing.
Our Silverstream® Service packages help you to manage your time and resources for better operational efficiency, compliance, and safety on board. Our experts take care of everything for the servicing and maintenance of your Silverstream® System, minimising disruptions to your sailing schedule and providing full traceability via a managed system logbook.
Captains and Chief Engineers
Your Captains and Chief Engineers need a detailed understanding of your Silverstream® System, as do your crews who will be tasked with its operation and maintenance.
Our Silverstream® Service ensures everyone involved has a complete overview of your hardware. We will also help you to integrate your Air Lubrication System into your vessel’s management system for seamless planning and scheduling. This ensures you get the most performance and value from your solution over its entire lifetime, with maximum availability and minimal downtime.
Decarbonisation Managers
It can be challenging for Decarbonisation Managers to collate information for reporting and compliance requirements, including the availability and usage of your Silverstream® System.
With Silverstream® Service, you get full insight into the operational performance of your hardware, delivered via our service reports. This gives you the certainty you need to assess your vessel’s fuel and emissions savings, providing further peace of mind that your system is performing to specific KPIs over its lifetime.
Only trust the original designers
To continue getting the performance and savings you expect from your Silverstream® System, it’s crucial to ensure it is properly maintained by experts with the correct skills, knowhow, and hardware.
As the original designer and manufacturer, only we can provide you with exactly the right capabilities and insight to service your system, plus the reliability and performance you only get from using genuine spare parts.
